Terms of Ordering

Postage and Packaging
All purchases are subject to post and packaging, the cost of which is displayed within the shopping cart. All items will be sent FIRST CLASS RECORDED DELIVERY for UK orders. *For larger orders (over 1.5Kg) please call for courier prices. All overseas post sent airmail recorded – cheaper post available by surface mail, please contact us for details.

Delivery
Orders will be delivered within 7 working days. We must be advised immediately if you do not receive delivery within 14 days of placing your order. Please check your delivery carefully when it arrives. If there are is any damage please notify us as soon as possible. All products are subject to availability. If a product is out of stock we will contact you to inform you and either order the goods for you or cancel the order.

Tax Charges
All prices quoted include UK VAT. (Note; customers outside the UK are responsible for the payment of any local taxes or import duty.)

Credit Card Security
All credit cards are processed via a SECURE SERVER when your order is placed.

Refunds
Full refunds are available excluding all postage costs. Purchases must be returned in good order within 14 days of receipt. Please contact us on the details below before returning any goods.

Uncollected Items
Any item sent for repair or service that is not collected within six months of the issue of the final invoice will become property of The Loft (Firle) LTD.s

Using The Loft Courier
If you are sending your kit to us via our fully insured chosen courier service (UPS currently) please ensure that you use a strong cardboard box and it is sealed appropriately. Please do not use branded tape and don’t reveal what is inside the box on any labelling. Failure to follow these requirements could invalidate any insurance claim. 

The maximum weight for a single package is 25kg
The maximum length of any side must be less than 100cm (the smaller the better)

Privacy Policy

We are committed to protecting your privacy. We only collect information about you to enable us to process your order quickly and efficiently. The information we collect about you includes: your name, address, phone number, e-mail address and credit card details.

 

We do not store your credit card information after we have completed the purchase. We do not disclose buyers information to third parties.

Cookies are used on this shopping site to keep track of the shopping cart once you have selected an item. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THESE TERMS AND CONDITIONS.